Arasi Resort Careers

Front Desk Supervisor

Arasi Resort Kalpitiya is seeking a friendly, experienced and professional Front Desk Supervisor to join our team! Start a rewarding hospitality career with Arasi Resort!

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests.

What Will I Be Doing?

KPI's

  • Supervise Front Desk operations during your assigned shift to a consistently high standard.

  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.

  • Maximize sales revenues through up-selling and marketing program.

  • Manage Guest requests, inquiries, and complaints promptly and completely.

  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

Specific Job Knowledge

Skill & Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.

  • Ability to read, write and speak the English language.

  • Front Office experience in the hotel, leisure, and/or retail sector.

  • Strong commercial/business awareness and demonstration of sales capabilities.

  • Calm, organized work ethic with the ability to prioritize and meet deadlines.

  • Excellent supervisory, inter-personal, and communication skills.

  • A passion for delivering exceptional levels of Guest service.

What Are We Looking For?

Values & Attributes

  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus and Adaptability. 

Grooming and Uniforms

Expectations

All employees must maintain a neat, clean and well-groomed appearance.

 

Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Benefits

What to Expect

  • Paid Vacation.

  • Free meals during working hours.

  • Free accommodation, if required.

  • On site education assistance, training and development.

  • Employee and friends & family discounts on room rates, activities and resturant menu. 

Apply for Job

  • Instagram
  • Facebook
  • Twitter

CONTACT US

Tel: +94 76 270 6270

Whatsapp: +94 76 216 9215

Kalpitiya, Sri Lanka