Arasi Resort Kalpitiya is seeking a friendly, experienced and professional Front Desk Supervisor to join our team! Start a rewarding hospitality career with Arasi Resort!
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests.
What Will I Be Doing?
Supervise Front Desk operations during your assigned shift to a consistently high standard.
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
Maximize sales revenues through up-selling and marketing program.
Manage Guest requests, inquiries, and complaints promptly and completely.
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
Specific Job Knowledge
Skill & Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.
Ability to read, write and speak the English language.
Front Office experience in the hotel, leisure, and/or retail sector.
Strong commercial/business awareness and demonstration of sales capabilities.
Calm, organized work ethic with the ability to prioritize and meet deadlines.
Excellent supervisory, inter-personal, and communication skills.
A passion for delivering exceptional levels of Guest service.
What Are We Looking For?
Values & Attributes
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus and Adaptability.
Grooming and Uniforms
All employees must maintain a neat, clean and well-groomed appearance.
Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
What to Expect
Free meals during working hours.
Free accommodation, if required.
On site education assistance, training and development.
Employee and friends & family discounts on room rates, activities and resturant menu.